All Systems Operational
Hosted PBX Operational
90 days ago
99.99 % uptime
Today
SIP Trunking Operational
90 days ago
99.99 % uptime
Today
Device Provisioning Operational
90 days ago
100.0 % uptime
Today
Voice APIs Operational
90 days ago
100.0 % uptime
Today
Management Portals Operational
90 days ago
100.0 % uptime
Today
Call Centre Queues Operational
90 days ago
100.0 % uptime
Today
Planned Maintenance ? Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Bria ? Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
Resolved - At 10:11am on 10th January, an incident occurred with the main IP Telecom database cluster. The database stopped responding to queries, which caused calls to drop and SIP registrations to fail. The failure was due to an edge case in the database cluster platform, where a node fails, but in a way that does not inform the remaining nodes that it has failed. The remaining nodes become blocked until the failed node either dies completely or recovers.

A number of attempts were made to re-establish service by the infrastructure team. Unfortunately, one of these interventions compounded the issue and created a cascading failure on a number of other components in the HostedPBX platform. These secondary failures were recovered within a few minutes.

At 10:40am the database layer was successfully restarted. Calls and registrations immediately started working again. No further issues have
been observed since that time.

We have a ticket open with our database vendor, and are actively working with them to ensure this issue does not occur again.
Jan 10, 13:39 GMT
Update - We are continuing to monitor for any further issues.
Jan 10, 12:18 GMT
Monitoring - Service has been restored. We are investigating the root cause of the issue and continue to monitor the system.
Jan 10, 10:48 GMT
Update - We are continuing to investigate this issue.
Jan 10, 10:47 GMT
Investigating - There are issues with calls on trunks and hosted services at the moment. We are investigating.
Jan 10, 10:31 GMT
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.