SBC issue on HostedPBX

Incident Report for IPTelecom

Resolved

At 938 this morning we had an issue with one of our SBC gateways on the HostedPBX platform. The vast majority of devices automatically re-registered with another SBC without interruption to service. The faulty SBC recovered within a minute.

To avoid being impacted by issues like this, it is important to use the DNS/NAPTR settings to chose the SBC for your devices, rather than hard-coding in a specific gateway.

Posted Oct 21, 2021 - 09:30 IST