Calls with mobile networks failing

Incident Report for IPTelecom

Resolved

Calls have been working as expected this afternoon. We have not had confirmation from the other carrier that all works have been completed, so we will continue to monitor mobile traffic in case the issue reoccurs.

Posted Nov 20, 2024 - 17:17 GMT

Monitoring

We have mitigated the issue for outbound calls from our network. The affected carrier has put a temporary fix in place that should help with inbound calls to us, but is still working on a permanent resolution. We continue to monitor the situation.

Posted Nov 20, 2024 - 11:41 GMT

Investigating

A major carrier that both Vodafone and Three use for call transit in Ireland is currently experiencing a major incident. This is intermittently affecting some calls from those networks. We are working to improve the situation for our customers but it is mostly out of our control.

Posted Nov 20, 2024 - 11:25 GMT

This incident affected: Network and Connectivity.